How Top Leaders Create Great Customer Experiences
I was chatting with a group of business owners the other evening on the topic of social media and its impact on what they do. “On the one hand, one happy customer can write something on...
Read MoreI was chatting with a group of business owners the other evening on the topic of social media and its impact on what they do. “On the one hand, one happy customer can write something on...
Read MoreInventor Thomas Edison said genius is one percent inspiration and 99 percent perspiration. I think he got the numbers wrong when it comes to today’s creative and thinking professions. It is likely closer to half and half...
Read MoreTo a large extent, people judge you as you judge yourself. If you feel unworthy of the expertise you are claiming, or if you are selling something with a lack of total trust that what you...
Read MoreSo far in life, I have written 15 books. That is in addition to winning awards for entrepreneurship and my busy career as a keynote speaker and humorous emcee. When people ask me to sign my books...
Read MoreBeing a leader in today’s work environment is a whole lot harder than it used to be. If you think it was challenging in the “because-I-said-so-age” when managers could emerge from corner offices, dictate a series...
Read MoreThrough our coaching program my team and I meet many intelligent and creative people who are longing to do something different with their lives, but feel stuck in their current situation. They say things like: “I always...
Read MoreMy place of renewal is a walk in nature. That is never more enjoyable than in the autumn of the year. Every moment in nature is new. As soon as one cycle ends, another starts, and this...
Read MoreOne of the great joys of my life as a professional speaker is that I get a chance to have wonderful conversations with a wide variety of successful men and women all over the world. In...
Read MoreThe most difficult things in business and in life is to figure out where to go next. The second hardest is to anticipate what is likely to happen and prepare yourself for it. This is not a...
Read MoreSales professionals are too often advised to go pick the low-hanging fruit when they are searching for more clients and contracts. While I agree that the best place to get more business is from people you...
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